Opal Ivory Leon Workshop
Handcrafted Australian fine jewellery made with precision and premium materials in our Windsor studio.
Registered Office
Opal Ivory Leon Pty Ltd
Company Number: 672 918 364
ABN: 83 174 296 531
7 Heather Street
Windsor, Queensland 4030
Australia
Workshop Hours
- Monday — Friday: 9:00 AM – 5:30 PM
- Saturday: By Appointment Only
- Sunday & Public Holidays: Closed
Customer Enquiry
Please provide your details below for bespoke commissions or general inquiries. Our artisans typically respond within 24–48 business hours.
Workshop Visit Guidelines
To ensure an exceptional bespoke experience, please review our visitation protocols for the Windsor studio.
Appointment Required
As a working artisan studio, we operate exclusively by appointment to provide undivided attention to every client.
Windsor Location
Our workshop is located at 7 Heather Street, Windsor. Please ring the bell upon arrival for secure entry.
Punctuality
We recommend arriving 5 minutes prior to your scheduled time. Consultations are typically 45–60 minutes.
Bespoke Preparation
For custom designs, feel free to bring inspiration images, heirloom stones, or specific design sketches.
Accessibility
Our studio is fully accessible via ground floor entry. Please notify us of any specific requirements when booking.
Parking
Complimentary client parking is available directly in front of the workshop on Heather Street.
Specialised Support Channels
Dedicated assistance for our bespoke clients, trade partners, and existing jewellery owners.
Bespoke Projects
Direct communication for active custom commissions, design revisions, and gemstone selection updates.
Aftercare & Repairs
Guidance on professional cleaning, resizing requests, and technical assessment for heirloom restorations.
Warranty Claims
Formal submission for annual inspections and manufacturing warranty assessments for all Opal Ivory Leon pieces.
Trade Enquiries
Specialised contact for gemstone suppliers, ethical mining partners, and industry collaborations.
Response Standards
We prioritize urgent repair assessments and active bespoke project communications within 24 hours.
Documentation
Assistance with valuation certificates, diamond grading reports, and opal authenticity documentation.
Common Enquiries
Quick reference for our most frequent communication and visitation questions.
What is the typical response time for online enquiries?
Our artisans personally review every enquiry. You can expect a detailed response within 24–48 business hours. For urgent repair matters, we recommend contacting the workshop via phone during business hours.
Can I visit the workshop without a prior appointment?
To maintain our high standards of craftsmanship and client privacy, we operate strictly by appointment. This ensures we have the necessary materials and dedicated time to discuss your specific requirements.
How do I submit documents or inspiration images for a bespoke project?
You can attach digital files to our enquiry form or email them directly to info@opalivoryleon-au.com. For physical sketches or heirloom pieces, these should be presented during your initial workshop consultation.
Are virtual consultations available for international clients?
Yes, we regularly conduct virtual design consultations via secure video link for our interstate and international clients. Please specify "Virtual Appointment" in your enquiry.